We ship to the United States, Canada and Puerto.

For shipping to all other countries, head over to our Rest of World site here.

We aim to ship all orders placed before 11am PT on the same day.

Orders placed after 11am, on weekends, or on public holidays will be processed the next business day where possible.

Please note: During sale events, promotional periods, or public holidays, dispatch may take a little longer due to increased order volumes or temporary closures of our warehouse. We appreciate your patience during these times!

You’ll receive a shipping confirmation email as soon as your order is on its way to you.

You should expect to receive your order within 3-6 business days for orders sent via Express Delivery in the United States.

For delivery times of other delivery types and countries, please head to our Shipping Page. 

We are now shipping from our U.S. warehouse, so no more duties or taxes are required for any U.S. order! 

For Canadian customers:

You may be required to pay import duties or taxes when your order arrives at the destination country prior to delivery, depending on your country’s customs regulations. 

These fees vary based on the value, material, and origin of the items.

We recommend checking your local customs guidelines before purchasing to avoid unexpected charges. 

If your order is in transit and you refuse to pay duties on arrival, the order will be returned to us by the shipping carrier and a return fee will be deducted from your final refund. Original shipping costs will also not be refunded.

If your order is marked as delivered but you can’t locate it, we recommend first checking the following locations where it may have been left in a safe place or signed for: 

• around your property
• mailbox
• mailroom
• apartment lobby
• reception of building
• with neighbours
• with building management

If you still can't find it, please reach out to the shipping carrier directly for more detailed delivery information or a proof of delivery image to assist locating it. 

If you're still unable to locate the parcel after this, contact our Customer Care team here so we can investigate further.

Lost Packages

We’ve got high standards.. we expect your order should arrive in perfect condition.
Think it’s gone wrong with delivery? Reach out to us with your order number and the details, and we’ll take it from there!

Damaged Packages

Not what you expected? If your order arrived damaged, let us know within 12 hours. Send us a message with photos of the item or packaging, and we’ll help you out best we can! We’ll review everything and sort out the next steps fast.

Please contact us here.

All orders and shipping services are sent with Authority to Leave, which means they may be left in a safe place at the delivery address if no one is home.

We’re happy to accept returns for most items, provided they meet our return conditions. However, the following items cannot be returned for change of mind reasons (unless the item is deemed faulty):

• E-vouchers, store credits and gift cards
• Items marked as 'Final sale' at the time of purchase
• Underwear, lingerie, bodysuits, or items with inbuilt underwear
• Swimwear (including one-pieces and sets) if the original hygiene sticker has been removed or displaced
• T-string cut items
• Items returned not in original condition
• Items without tags attached 
• Items that appear worn or carry odours (e.g. perfume, smoke, deodorant, body odour)
• Items that are marked or damaged, including stains from fake tan, makeup, or deodorant
  

If you're unsure whether your item qualifies, feel free to reach out to us here before lodging a return.

If you change your mind about a purchase, you can return it within 30 days and choose between a credit note or refund, in line with our returns policy and conditions.

You can start your return here. 

As much as we’d love to offer exchanges, this isn’t a service we currently provide (but stay tuned - we are working on it!).

If you need a different size or style, you’ll need to return your original item/s for a refund or store credit, and then place a new order for your preferred item/s.

Once your return is received and processed* - you’ll be all set to use your refund or credit towards a new purchase!

*Please allow up to 5 business days from the date your return is delivered for processing.

Start your return by clicking here.

Items purchased on sale can be returned as long as they meet our return conditions.

The only exceptions are items marked 'Final Sale' at the time of purchase. These are non-returnable unless the item is faulty.

If an item is discounted, or a discount code was used but was not marked 'Final Sale' at the time of purchase, it is eligible for a return within our 30-day return window.

You will require your order number, and the email used at checkout that is connected to the order to lodge a return. This can be located in your order confirmation email.

Order numbers usually start with GIAUS with a sequence of numbers after (e.g. GIAUS123456).

Once you have these details, start your return here. 

Still no luck or unsure of your order details? Reach out to our team here with your full name, address and/or phone number so we can locate your order and assist further.

U.S.A.: 

Click here to book a return.  

Once the return is booked: 

1. You will be emailed a prepaid return label to use. 

2. Ensure the items being returned match the return booking and are unworn, unwashed, with tags attached and in original condition.

3. Package items for return. You can reuse the I.AM.GIA satchel or any other bag available.

4. Print and stick return label this to the parcel, covering any previous shipping labels. 

5. Lodge the return at the post office. Keep the proof of postage receipt.

Canada & Puerto Rico: 

Click here to book a return.  

Once the return is booked: 

1. Ensure the items being returned match the return booking and are unworn, unwashed, with tags attached and in original condition.

2. Package items for return and include a copy of the order number. You can reuse the I.AM.GIA satchel or any other bag available.

3. You will need to arrange postage at your own cost.

4. Lodge the return at the post office. Keep proof of postage receipt until the return is processed.

Once your return is delivered to our warehouse, please allow 10 business days for our team to process your refund or store credit, depending on the option you selected.

During peak or sale periods, processing times may be slightly longer due to higher volumes. 

If it’s been 10 business days since your return was marked as delivered and you haven’t received an update, feel free to contact us here and we’ll be happy to check on it for you.

Refunds are issued to the original payment method used to place the order.

If a gift card was used, the funds will be reissued to the original gift card.

If a split payment of gift card, and payment was used, the gift card will be reloaded first, and any additional refund will be processed onto the original payment.

We’re sorry to hear that! If something’s not quite right with your order, please reach out to our Customer Care team as soon as possible.

Include the following details to help us assist you quickly:

• Your order number
• A brief description of the issue
• Image or video showing the issue

You can contact us here, and we’ll do our best to resolve the issue as quickly as possible.

Oops.. something wrong with your order? We are sorry to hear this!  Let us know ASAP if you get a faulty or damaged item. Send us a message here with a quick description, photos, and your order number.

Once we confirm the faulty evidence, we will offer you to choose from select options such as replacement, store credit or refund to make this right for you. We will also provide return instructions if required.

Requests need to be made in a reasonable time. We can’t cover issues caused by misuse or ignoring care instructions.

If your order includes both pre-order and in-stock items, the available items will be shipped immediately, and the pre-order will be shipped in a separate parcel once it becomes available.

Please note: We’re unable to provide exact shipping dates beyond the estimated timeframe shown on the product page. However, if there are any significant delays, we’ll do our best to contact you and keep you updated.

You can now make quick changes to your order for 15 minutes after completing checkout.  Once you have completed your purchase, at the order confirmation page at checkout or using the 'click here to make an update' button on your order confirmation email, you will see a variety of editing options including:

• Edit your shipping address
• Add a product to your order
• Select a faster shipping method
• Update your contact information
• Apply a discount code

Once this 15-minute window has passed, no further changes can be made to your order. 

Only one discount or promo code per order... unless we say otherwise. But feel free to use a discount code and a gift card together.

Discount codes don’t play nice with other offers, bundles, or sale items.

Love the VIP life? We do too.

Join our VIP mailing list and get 10% off your first order - consider it our welcome gift. You’ll get first access on new drops, exclusive offers, early sale access, and more.

VIP status? Just one click away. Sign up here 🖤

If you have already signed up, you should receive your welcome code within 30 minutes.  Can't find it? Check your junk or spam inboxes. Otherwise let us know the email address you signed up with and we can check if your sign up went through correctly.

To receive a tax invoice for your order, please ensure you have received a shipping confirmation for your order. 

Once received, contact our Customer Care team here with your order details. We’ll promptly send it to you.

The best place to start is the product page, where you’ll find details specific to each item in the Description, Size & Fit and Fabric Dropdown menus. 

Find all the helpful info here, including: 

• Intended fit of the garment
• Model measurements for size comparison 
• Garment measurements
• Fabric stretch (*If the garment is high stretch, and you are in between sizes, we recommend sizing down)

We also recommend considering how you personally like your clothing to fit (e.g. tighter vs. relaxed) when choosing your size.

You can view our full Size Guide with measurement references here.
Please note: this guide is a reference only and may not reflect every item's exact fit.

Still unsure? Our Customer Care team is always happy to help - feel free to reach out with any sizing questions or personal fit advice here!

We don’t have physical stores at this stage - our hot products are exclusively available online.

Shopping online gives you full access to every collection the moment it drops, so you never miss out on the pieces everyone’s talking about. We ship (almost) worldwide, fast so you can keep serving looks without the wait.

We also offer easy 30 day returns in case something is not quite right... And if you ever need a hand, our Customer Care team is here to guide you with sizing advice, styling tips, or any questions along the way 🖤 Just message us! 

Love that you want to collab with us at I.AM.GIA. Slide into our PR inbox at hello@iamgia.com - if it’s a fit, you’ll hear from us.

We can’t reply to everyone, but trust we’re watching our GIA babes.