Shipping update Covid 19
ARE YOU STILL SHIPPING TO MY COUNTRY?
*UPDATE: I.AM.GIA is running business as usual, however due to the current climate, we have made some temporary changes to our shipping policy.
Customer service is our number one priority here at I.AM.GIA and we understand the postal service delays have been somewhat disappointing for a lot of customers. To get your parcels delivered to you quicker, we have made some changes, we are shifting from postal services to DHL to ensure more visibility into your tracking, faster delivery and reliability. Please see the shipping table below for your new shipping options.
*Delivery times are estimates only and can vary depending on your state.
*All orders ship from Australia. Shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, customs holds & other external third parties are outside of our control.
*We make every effort to ship all orders received by 12pm AEDT on the same day. Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as it has been dispatched. You can also select to receive updates via Facebook Messenger or SMS at checkout after you place your order.
*Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 48 hours, your order will be cancelled and refunded.
For customers that have purchased prior to the 10th of June please see the below information from Australia Post:
Australia Post is making every effort to meet delivery times, however, the changing nature of both airline haul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown. Please leave a minimum of 10 business days after the estimated delivery date below to raise queries on items travelling via air and 30 business days after the estimated delivery date for items travelling via sea.
For items sent between 25th March and 30th April, additional delivery delays on top of the below have occurred. Australia Post is working hard to process all items on hand and deliver them as soon as possible.
For accurate and updated information, please see: https://auspost.com.au/about-
Updated estimated delivery times:
Canada: Seamail 40 - 60 business days
Please keep checking back as we will continue to update this page as soon as we know more.
INTERNATIONAL TAXES & DUTIES
Please keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return your parcel to us, you will not be issued with a refund when the parcel is received by us.
INTERNATIONAL CUSTOMS HOLDS
Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in touch with us and we will happily look into this for you.
If you ordered a pre-order style, it will not be shipped immediately. All available non pre-order items purchased will be shipped immediately. The estimated shipping time is listed on your order invoice and on the product page. We are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you.
DELIVERY METHOD - USA & Canada Express
All orders to the USA are shipped via DHL Express from Australia and should arrive within 2-3 business days once shipped. If delivery is attempted while no one is home the courier will leave a card in your letterbox or contact you via email/phone to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. If you contact DHL and authorise authority to leave on your parcel, we are not responsible for any theft, damage or non-delivery of your parcel. We do not recommend changing your delivery method from our signature service.
DELIVERY METHOD – Canada Postal
Canada customers may elect to use our Australia Post service which connects via Canada Post.
If your country is not listed above and you're having trouble tracking your parcel, please refer to the following website: https//track.aftership.com.
If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. We recommend keeping an eye on your tracking as some drivers do not leave cards when they attempt delivery. To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted.