*PLEASE NOTE: Due to the public holiday in Victoria, Australia on the 24th of September 2021, whilst you may receive shipping confirmation emails, it may take up to 72 hours for your tracking details to be updated.
*Delivery times are estimates only and can vary depending on your state.
*All orders ship from Australia. Shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, customs holds & other external third parties are outside of our control.
You will receive a shipping confirmation email as soon as it has been dispatched. You can also select to receive updates via Facebook Messenger or SMS at checkout after you place your order.
*Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 48 hours, your order will be cancelled and refunded.
INTERNATIONAL TAXES & DUTIES
Please keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return your parcel to us, you will not be issued with a refund when the parcel is received by us.
INTERNATIONAL CUSTOMS HOLDS
Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in touch with us and we will happily look into this for you.
If you ordered a pre-order style, it will not be shipped immediately. All available non pre-order items purchased will be shipped immediately. The estimated shipping time is listed on your order invoice and on the product page. We are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you.
DELIVERY METHOD - USA & Canada Express
All orders to the USA are shipped via DHL Express from Australia and should arrive within 2-3 business days once shipped. If delivery is attempted while no one is home the courier will leave a card in your letterbox or contact you via email/phone to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. If you contact DHL and authorise authority to leave on your parcel, we are not responsible for any theft, damage or non-delivery of your parcel. We do not recommend changing your delivery method from our signature service.
If your country is not listed above and you're having trouble tracking your parcel, please refer to the following website: https//track.aftership.com.
If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. We recommend keeping an eye on your tracking as some drivers do not leave cards when they attempt delivery. To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted.