Shipping-back-up

Shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, credit card verification processes, customs holds & other external third parties are outside of our control.

We offer free express shipping to the US for all orders over USD$100 (approx AUD$120) and to Australia when you spend over AUD$80. This is not the total cost of the order - it is the total cost of all products purchased, after any discounts or shipping costs have been applied.

We make every effort to ship all orders received by 12pm AEST same day. Orders placed after 12pm AEST, on weekends or public holidays will be processed the following business day. You will receive a shipping confirmation email as soon as it has been dispatched. You can also select to receive updates via Facebook Messenger or SMS at checkout after you place your order.

PRE-ORDER SHIPMENTS

If you ordered a pre-order style, it will not be shipped immediately. All available non pre-order items purchased will be shipped immediately. The estimated shipping time is listed on your order invoice and on the product page. We are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you.


Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 48 hours, your order will be cancelled and refunded.

For more information on our shipping services, please refer to our table below.

COUNTRY SPEND COST DELIVERY TIME TYPE OF SERVICE
Australia Over AUD$80
Under AUD$80
Free
AUD$8.95
1-3 business days*
1-3 business days*
Star Track Express
Star Track Express
USA Over USD$100^
Under USD$100^
Free^
USD$10^
3-4 business days*
3-4 business days*
DHL Express
DHL Express
Canada
Over USD$100^
Under USD$100^
Free^
USD$10^
10-20 business days*
10-20 business days*
Aus Post standard
Aus Post standard
New Zealand Over AUD$80
Under AUD$80
Free
AUD$8.95
3-10 business days*
3-10 business days*
Aus Post standard
Aus Post standard
UK & Europe Over AUD$150
Under AUD$150
Free
AUD$15
10-20 business days*
10-20 business days*
Aus Post standard
Aus Post standard
Asia & ROW Any AUD$25
10-20 business days*
Aus Post standard


*Delivery times are estimates only and can vary depending on your location and distance from your CBD. These do not include delays caused by weather, shipping couriers, busy sale periods, credit card verification processes, customs holds & any other delay outside of our control.

^ Prices displayed in non-AUD currencies are approximate conversions only. These may fluctuate based on fees charged by your financial institution and conversion rates. The price of an item will change back to AUD at checkout and you will be charged in AUD. This order total will be converted by your bank at the time of purchase using their exchange rate, and any processing fees you are subject to in regards to international transactions will be charged to you separately by your bank.

INTERNATIONAL TAXES & DUTIES

Please keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return your parcel to us, you will not be issued with a refund when the parcel is received by us - you will be issued with a credit note for the value of the products purchased only, less any shipping paid.

INTERNATIONAL CUSTOMS HOLDS

Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in touch with us and we will happily look into this for you.

DELIVERY METHOD - USA

All orders to the USA are shipped via DHL Express and should arrive within 3-4 business days once shipped. If delivery is attempted while no one is home the courier will leave a card in your letterbox or contact you via email/phone to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. If you contact DHL and authorise authority to leave on your parcel, we are not responsible for any theft, damage or non-delivery of your parcel. We do not recommend changing your delivery method from our signature service.

DELIVERY METHOD - AUSTRALIA

All orders are shipped express via Star Track's Authority To Leave service. This means if you are not home when delivery is attempted, your parcel will be left in a secure location at your property at the discretion of the driver. We recommend providing a business address to guarantee your parcel is signed for during business hours and not left unattended. We are unfortunately unable to replace or refund lost or stolen parcels. In the unlikely event that you have not received your parcel within 7 business days of placing your order please don't hesitate to get in touch with us. 

DELIVERY METHOD – ALL OTHER INTERNATIONAL LOCATIONS

All non-USA international orders will be shipped via Australia Post’s International shipping service. This service is partially untracked. This means there is a period of time between when it leaves Australia to when it is processed in the destination country that the tracking number we provide will not be valid. When you notice this on the Australia Post website, you will need to refer to your local courier's tracking service using the same tracking number. This can take 1-2 weeks, depending on your location and the speed of your local network. 

Below is a list of the major national postal services that your parcel will be shipped via:
UK - Royal Mail
Canada - Canada Post
The Netherlands - PostNL International parcel tracking service
Germany - Deutsche Post
France - La Poste

If your country is not listed above and you're having trouble tracking your parcel, please refer to the following website: https//track.aftership.com.

If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. We recommend keeping an eye on your tracking as some drivers do not leave cards when they attempt delivery. To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. 

Please note, we do not ship to selected countries and you will be notified of this at checkout.