Legals

Terms & Conditions

Communications


When signing up via any of I.AM.GIA's membership platforms, you consent to I.AM.GIA using your personal information, such as your email address, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time.

GENERAL
All contracts and dealings between I.AM.GIA and each of its subsidiaries, affiliates, associated companies, related entities, successors/parent company and assigns (‘I.AM.GIA’) and any person (‘Customer’) relating to any goods or services (‘Goods’ and ‘Services’) provided and supplied by I.AM.GIA to the Customer through the website www.iamgia.com (‘Website’) are subject to the terms and conditions of trade set out below (‘these Terms’).

By using the Website, the Customer agrees to be bound by these Terms, as may be amended by I.AM.GIA from time to time.

VARIATION
I.AM.GIA has the right to amend, remove or vary these Terms at any time without notice. It is the Customer’s responsibility to be aware of any changes made to these Terms and by continuing to use and visit the Website the Customer agrees to be governed by these Terms as the case may be from time to time.

ACCESS
Access to the Website is permitted on a temporary basis, and I.AM.GIA reserves the right to withdraw or amend the Services without notice. I.AM.GIA ('IAG') will not be liable if for any reason the Website is unavailable at any time or for any period. From time to time, IAG may restrict access to some parts or all of the Website without notice.

INTELLECTUAL PROPERTY

TERMS OF SALE PRICE CANCELLATION, REFUND & EXCHANGE POLICY DAMAGED & FAULTY GOODS DELIVERY DELIVERY - AUSTRALIA DELIVERY - INTERNATIONAL

PRE-ORDER ITEMS
A Pre-Order is the term used when a Good is unavailable for immediate shipment because it is in production to be shipped at a later date. The estimated date of delivery is displayed on the product page and the product is clearly marked as a pre-order online. Pre-Order items are not able to be cancelled once placed.

LIMITATION OF LIABILITY & INDEMNITY LINKING TO THIS WEBSITE WAIVER

FORCE MAJEURE
If the performance of IAG's obligations under these Terms is prevented, restricted or affected by a force majeure including strike, lock out, raw material shortage, breakdown of plant, transport or equipment or any other cause beyond the reasonable control of IAG, IAG will not be liable for any loss or damage suffered by the Customer or any other person and IAG will give the Customer written notice if the force majeure event has continued unabated for 30 days.

GOVERNING LAW & JURISDICTION
These Terms contained herein shall be governed by the laws of Victoria, Australia and the Customer submits to the exclusive jurisdiction of the Courts of Victoria to hear disputes arising under or in connection with these Terms and courts entitled to hear appeals from those courts.

SEVERABILITY

ENTIRE AGREEMENT
These Terms constitute the entire agreement between the parties as to its subject matter and supersedes and cancels all prior agreements, understandings and negotiations in connection with it and may only be altered in writing signed by all parties.

Privacy Policy

Our Protection Of Your Privacy

We are committed to protecting the privacy of any information provided by you as our customer and will take all reasonable precautions to protect your personally identifiable information from loss, misuse or unauthorised access.

In dealing with your personal information as a customer, we will fulfil all obligations applicable to us by law. 

From time to time it may be necessary for us to revise and update our privacy policy. We reserve the right to change our privacy policy at any time without prior notice by updating this page. We suggest you familiarise yourself regularly with our policies and your rights before placing an order with us to ensure you are aware of our most up to date privacy policy. 

Details We Collect From You

There is some information we, and the third party providers we engage, will collect from you when you visit our site or get in touch with us. This includes:

Cookies

We also use browser cookies to recognise you when you return to our site after your first visit. Cookies are small pieces of data that are stored on your computer's browser and are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site. Cookies are helpful for your return visits to a site as they remember your login, preferences, and other personalised functions. 

We use cookies to measure website traffic, on-site behaviour for the purposes of marketing and make your on-site experience as relevant to you as possible. You can at any time disable this feature on your browser if you do not want your website activity to be identified as your own, however this may limit your use of some features on our site.

Our Use Of Your Information

We will not sell or distribute your information to third parties unless we have your express consent to do so or are required to by law. The information we collect from you is used for the purposes of:

We partner with third parties to manage our payments, advertising, marketing and email marketing. Some of your personal information is processed by these third parties on our behalf. This means that some of your data is hosted outside of Australia (where we are located) and the European Economic Area. When opting into receiving communication from us or by placing an order with us via any of our platforms, we take this to mean that you have read our privacy policy and all terms, and that you consent to the use and storage of your information as mentioned in this policy.

Further, when you subscribe to our database and provide us with your personal information, you consent to our use of your personal information, such as your name, email address and phone number for marketing purposes. This includes, but is not limited to, sending you correspondence such as newsletters, competitions and promotions via email, SMS, social media and postal mail. 

Opting Out

You can opt out of receiving any opt-in communications from us at any time by clicking the 'unsubscribe' link at the bottom of every email we send you from our mailing list (this does not include emails relating to your order or any customer queries you send us via our customer service channels) or SMS 'STOP' to opt-out of our mobile marketing list. You can opt out of any marketing displayed to you via social media platforms such as Facebook or search engines like Google by amending your settings to exclude marketing activity via its channels. 

Further, we store your data for as long as your account with us remains active or for as long as we need to provide you services or as required by law.  

Contacting Us

Your data protection is extremely important to us and we make all reasonable efforts to protect this. We ensure that internal processes are strictly followed and access to your data is as limited as possible. Our website and your connection to it is also secure.

If you believe any information we have of yours is incorrect or have any queries about our privacy policy or terms of use, please contact us at your earliest convenience via email at customercare@iamgia.com or phone on (03) 8644 6836 between 8am and 4pm AEST (we are based in Melbourne, Australia). For all physical mail, our mailing address is PO Box 566 Richmond Victoria 3121.