COVID-19 UPDATE

Updated 10 June 2020

 

ARE YOU STILL SHIPPING TO MY COUNTRY?

I.AM.GIA is running business as usual, however due to the current climate, we have made some temporary changes to our shipping policy. 

Customer service is our number one priority here at I.AM.GIA and we understand the postal service delays have been somewhat disappointing for a lot of customers. To get your parcels delivered to you quicker, we have made some changes, we are shifting from postal services to DHL to ensure more visibility into your tracking, faster delivery and reliability.  Please see the shipping page for your new shipping options HERE. 

 

For customers that have purchased prior to the 10th of June please see the below information from Australia Post: 

Australia Post is making every effort to meet delivery times, however, the changing nature of both airline haul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.

Please leave a minimum of 10 business days after the estimated delivery date below to raise queries on items travelling via air and 30 business days after the estimated delivery date for items travelling via sea.

For items sent between 25th March and 30th April, additional delivery delays on top of the below have occurred. Australia Post is working hard to process all items on hand and deliver them as soon as possible. Thank you for your patience.

 

For accurate and updated information, please see: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

 

 

Updated estimated delivery times: 

New Zealand: 18 - 25 business days

China: 7 - 14 business days

Canada: Seamail 40 - 60 business days

UK: 12 - 20 business days

Ireland: Seamail 25 - 40 business days

Major Europe: Seamail 40 - 60 business days

 

Please keep checking back as we will continue to update this page as soon as we know more. 

What precautions are I.AM.GIA implementing during COVID-19?

In light of the ever-evolving Coronavirus (COVID-19) outbreak, we’ve been closely monitoring the advice of the World Health Organisation and Australia’s Chief Medical Officer and reviewing our approach regularly. Our greatest priority at this time is the health and safety of all our team members and you, our valued customers. During this time we have implemented some additional precautionary measures which we’d like to share with you:

• HQ staff members are all working from home

• Our warehouse has implemented split shifts

• Our warehouse is being sanitised thoroughly in between all shifts

• Additional cleaning and sanitising supplies available for all staff members

• No more than one person per four square metres

• Staff temperatures are to be checked prior to coming into work

  

I sent an email to Customer Care but I haven’t received a reply yet?

Our customer care team are working hard to get back you as soon as possible. With our most recent sale plus the current climate, you may experience delays of up to 5 business days. If you are waiting for a response, we ask that you remain patient and refrain from sending a follow up email as this will contribute to the backlog and your wait time will be extended.

 

To our GIA family and the worldwide collective. We will get through this together. You are not alone. While we need to stay socially distant, now more than ever is important to keep emotionally connected and support one another. We must all come together and unite as one world by adhering to the rules and regulations that our governments are setting in place for social distancing, so that we can get back to loving and caring for one another physically. We must do what we can to protect our loved ones and the general public so please we ask you to stay home, follow the hygiene guidelines, let’s combat this together

We love you, we are here for you and we will continue to share ways of caring for one another via our Instagram page @iamgia