Copy of Shipping
Monday the 11th of March is a public holiday in Victoria, Australia. If you place an order after 12pm AEDT on Friday the 8th of March, please allow an additional 2 business days for your order to be processed.
*Shipping estimates exclude weekends and public holidays and are quoted for metro areas only. During mid and end of season sale periods, please allow additional time to receive your order. They are based on dates provided by shipping couriers. Shipping times can vary depending on shipping location and distance from the CBD. Delays experienced by shipping couriers, credit card verification processes, customs holds, holidays & other external third parties are outside of our control.
| COUNTRY | SPEND | COST | DELIVERY TIME | TYPE OF SERVICE |
| Australia | Over AUD$80 Under AUD$80 |
Free AUD$8.95 |
1-2 days* 1-2 days* |
Star Track Express Star Track Express |
| USA | Over AUD$120 Under AUD$120 |
Free AUD$12.50 |
2-3 days* 2-3 days* |
DHL Express DHL Express |
| Canada | Under AUD$150 Over AUD$150 |
AUD$15 AUD$20 Free Free |
2-3 days* 6-10 days* 2-3 days* 6-10 days* |
Aus Post standard DHL Express DHL Express Aus Post standard |
| New Zealand | Over AUD$100 Under AUD$100 |
Free AUD$10 |
1-3 days* 1-3 days* |
DHL Express DHL Express |
| UK & Ireland | Over AUD$150 Under AUD$150 Any |
Free AUD$15 AUD$25 |
6-10 days* 6-10 days* 3-5 days* |
Aus Post standard Aus Post standard DHL Express |
| France, Germany, Italy, The Netherlands & Spain | Over AUD$150 Under AUD$150 Any |
Free AUD$15 AUD$25 |
6-10 days* 6-10 days* 3-5 days* |
Aus Post standard Aus Post standard DHL Express |
| Rest of Europe | Over AUD$150 Under AUD$150 |
Free AUD$15 |
6-10 days* 6-10 days* |
Aus Post standard Aus Post standard |
| Asia & ROW | Any | AUD$25 | 6-10 days* | Aus Post standard |
Free shipping is applied when the total cost of all products purchased is equal to the threshold, after any discounts have been applied.
NORTH QUEENSLAND CUSTOMERS
Due to extreme weather and floods, shipping times will be subject to delays.
^ Prices displayed in non-AUD currencies are approximate conversions only. These may fluctuate based on fees charged by your financial institution and conversion rates. The price of an item will change to AUD at checkout from your cart and you will be charged in AUD. This order total will be converted by your bank at the time of purchase using their exchange rate, and any processing fees you are subject to in regards to international transactions will be charged to you separately by your bank.
Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 48 hours, your order will be cancelled and refunded.
SHIPPING TIMES - CHRISTMAS & NEW YEAR'S EVE PERIOD
Please note, pre-Christmas delivery is not a guarantee provided by our shipping couriers. The following information is to be used as a guide only and we cannot be held responsible for parcels that are not delivered before Christmas.
If you are located in the USA or Canada and your order is being delivered by DHL, we recommend ordering no later than 3pm Tuesday 18th December (10am AEDT Wednesday 19th of December) for pre Christmas and NYE delivery. For all other international orders, shipping times will vary based on your local postal service and we recommend placing your order as early as possible to avoid disappointment.
If you are located in the CBD of Melbourne, Sydney, Adelaide, Canberra, Brisbane or Perth, the last order date for pre-Christmas and NYE delivery is 10am Thursday December 20. If you are located within the metro area of a major city, we recommend placing your order by 10am Wednesday December 18.
Delays in tracking information, shipping and delivery may also be experienced during our end of season sale due to the high volume of orders in the domestic and international postal networks.
INTERNATIONAL TAXES & DUTIES
You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.
Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.
Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
The UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
New Zealand: https://www.customs.govt.nz/personal/online-shopping/
DHL EXPRESS
All orders shipped via DHL Express require a signature on delivery, however you may receive an SMS from DHL asking you if you'd prefer your parcel to be left unattended (this is referred to as 'authority to leave'). If you do not respond to this SMS and delivery is attempted while no one is home, the courier will leave a card in your letterbox or contact you via email/phone to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. Please note, if you elect for authority to leave on your parcel, we are not responsible for any theft, damage or non-delivery of your parcel, therefore we do not recommend changing your delivery method from our signature service when contacted by DHL unless you are happy to risk leaving your parcel unattended.
AUSTRALIA POST INTERNATIONAL MAIL
Australia Post’s international shipping service is a standard service and takes longer to arrive than our express service. This standard service has less scan events than our express service which means that in some instances, there may be a period of time between when a parcel leaves Australia to when it is processed in the destination country that the tracking number we provide may not show any tracking information. If you experience this and you would like to track your parcel more during its transit time, we recommend using your national mail website's tracking page. We have highlighted our main international carriers below for you. Please note, as this is a standard service, delivery times vary and delays may be experienced.
Below is a list of the major national postal services that your parcel will be shipped via:
UK - Royal MailCanada - Canada Post
The Netherlands - PostNL International parcel tracking service
Germany - Deutsche Post
France - La Poste
If your country is not listed above or you're having trouble tracking your parcel, please refer to the following website: https://www.17track.net/en
Please note, it is your responsibility to keep an eye on your tracking. To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes.
STAR TRACK EXPRESS
All Australian orders are shipped via Star Track's Authority To Leave service. This means if you are not home when delivery is attempted, your parcel will be left in a secure location at your property at the discretion of the driver. We recommend providing a business address to guarantee your parcel is signed for during business hours and not left unattended. In the unlikely event that you have not received your parcel within 7 business days of placing your order please don't hesitate to get in touch with us or StarTrack on 13 23 45.
PRE-ORDER SHIPMENTS
If you order a pre-order style, it will not be shipped immediately. All available non pre-order items purchased will be shipped immediately. The estimated shipping time is listed on your order invoice and on the product page. We are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you.
SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any Victorian (and Australian) public holidays when our dispatch centre is closed. Public holiday information can be found here.